Return & Refund Policy

qbuk Return Policy

We hope to provide the best service to our customers. At qbuk.com, customer satisfaction is always our top priority. We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Please contact us at [email protected]

See below for more information on our return policy.

 

 

Order cancellation:

Orders can be canceled only before shipping. Any orders that have been shipped out order can not be canceled.

The buyer need to contact our Support Center:[email protected] first for the reason, our Support Center will arrange the cancellation in 1-2 working days.

30 Days Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center:[email protected]

Solution:

 

》1. qbuk Responsibility:

If qbuk is responsible for shipping the wrong item/ size,we will allow a refund or an exchange.Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement.

》2.Customer's responsibility:

Please note customers are fully responsible for choosing the right product during the checkout.

If customers choose the wrong items or the wrong size, customers can return the item to us to get a refund(product price only). The specific free should be based on the express company you choose.

Within 30 days of delivery, and the customer is responsible for all shipping costs incurred. 

 

Kind reminder: Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

 

Compensation time-frame:
For returned items or items for exchange, we will need 3-7 business days upon receiving your item(s) to process the solution. If it has been longer than two weeks, please contact us immediately at our Support Center:[email protected]
The refund will be made via the same payment method used to make the purchase. The refund time frame is as below:

Paypal account refunds: Up to 48 hours

Return Address:

Please contact us immediately at our Support Center if you wish to return any items to the nearest return address. 
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Return Address Info(Warehouse address):

Room 104, Unit 1, Building 37, Jinyu Tiandicheng, Feixi County,
Hefei City, Anhui Province,
China
Postal Code: 231281
Recipient: Mr. Zhou
Tel: +86 17352967132 (Monday - Friday 10am - 6pm EST)

After-sales customer service: [email protected]